Blog Viewer

Adaptive Leadership. Evolving to Thrive in Complex Environments Mind Tools Club offers us the following suggestions.

• Pharmacy leaders need to continually adapt to the rapidly changing healthcare environment by keeping what is essential and letting go of those things that are no longer necessary rather than just layering on more things.
  • Observe events and patterns
  • Interpret and develop needed changes
  • Design interventions
  • Lead with empathy
    • Create a shared sense of purpose/vision and lead through influence rather than command/control
    • See the world from others perspective by asking them for their views/assessments
    • Use emotional intelligence to develop rapport with your people
    • Reward accomplishment through recognition
    • Foster a learning environment by viewing failure in how our work is organized and processed (not in drug therapy) as acceptable and expected
    • Experiment and test ideas to see which are worth pursuing
    • Manage uncertainty as people move out of their comfort zone by listening/responding to concerns
  • Learning through self-correction
    • Encourage by insisting on experimentation
    • Build trust so people feel free to share their ideas
    • Encourage creativity by giving people the permission to challenge the status quo and generate alternate ways to provide pharmacy services
      • Consider starting with a blank sheet of paper rather than just tweaking current procedures. Your new staff, residents and students see things with fresh eyes so challenge them to come up with totally new ways of doing things-just don't have them ask for input from the veterans as they are developing the new ways
  • Create win-win solutions
    • Build acceptance as the faster people adjust to change the less disruption there will be.
    • Extend engagement outside your four walls to include all stakeholders so you benefit from their input
• Tactics include
  • Navigating the environment
    • Seek input from team members at all levels especially from technicians and new pharmacists while asking challenging questions to those with experience
    • Share the leadership role and develop all staff as “little L” leaders on their shift or in their practice since working at the frontline they know exactly needs to change.
    • Question the world around you by creating “What if” scenarios
    • Remain objective while “getting out on the balcony” as opposed to “being on the dance floor” so you can spot trends rather than focusing on the minutiae of day-to-day activities.

We need to create our own future nowe or others will do it for us. Please share your thoughts.