Please select a speaker from the list below to view their complete bio.


Ridley Barron
Founder and President of Ridley Barron Ministries and victim of medical error

Ridley BarronRidley Barron is an author, internationally-known speaker and tireless advocate for patient safety. He is also the Founder and President of Ridley Barron Ministries in Thompson Station, Tennessee. Carrying the power of personal experience, Ridley approaches the subject of patient safety as few can. His powerful message of hope, healing, and forgiveness empowers patients, families, clinicians and those impacted by adverse medical events. It leaves a lasting impression and offers challenging improvements in patient safety. Ridley has shared his story, “Every ½ Second Counts,” at numerous hospitals, medical conferences and meetings of various professional health organizations from coast to coast. In 2011, Ridley was nominated for the prestigious MITSS Hope Award. This award, presented by Medically Induced Trauma Support Services, INC, recognizes people who exemplify the mission of MITSS. He was also a featured speaker at the 2011 MGMA Annual Conference in Las Vegas, NV as well as the 2012 Health CoNNect Partners Pharmacy and Radiology Conferences in Miami, FL. In January 2012 Ridley Barron released his long awaited book “Twist of Faith” which transparently records his journey from shocking tragedy to unfolding grace. His message has been published in several magazines and medical publications as he works to bring good from a tragic story.

Sylvia Bartel, RPh, MPH
Vice President of Pharmacy, Dana-Farber Cancer Institute

Sylvia BartelMs. Sylvia Bartel is currently the Vice President of Pharmacy and Clinical Support at the Dana-Farber Cancer Institute in Boston, Massachusetts. She is also Adjunct Instructor of Clinical Pharmacy at Massachusetts College of Pharmacy and Allied Health. Ms. Bartel received her Bachelor of Science degree in Pharmacy at the University of Wisconsin and earned a Master of Science degree in Public Health from Northeastern University. She completed a pharmacy residency at the National Institutes of Health (NIH) in Bethesda, Maryland. After her residency, she practiced in oncology at the NIH and later at the Dana-Farber Cancer Institute. Ms. Bartel is a member of several professional organizations, including the Medication Error Prevention Consensus Group of the Massachusetts Coalition for the Prevention of Medical Errors and the American Society of Health-System Pharmacists. She also serves on the Professional Advisory Committee of Pediatric Homecare of America. Ms. Bartel has contributed articles to the medical literature on topics related to oncology and therapeutic guideline development. Her professional honors include being recipient of both the Abbott Laboratories National Hospital Pharmacy Quality Award and the Partners in Excellence Award from the Partners HealthCare System in Boston. She has given numerous presentations on the safe and appropriate handling of chemotherapy agents.

James Broselow, MD
Chief Medical Officer, eBroselow; founder of eBroselow and Artemis

James BroselowAfter graduating from Dartmouth College with honors in economics, Dr. Broselow obtained his medical degree from New Jersey College of Medicine and Dentistry and entered the field of family practice, in which he became board certified and practiced in Frankenmuth, Michigan. He continued on to become board certified in Emergency Medicine. It was while working in the emergency department of a community hospital in Hickory, North Carolina, that he recognized how difficult and stressful it was for him and his team to care for acutely ill or injured children. He has conducted original research concerning the correlation between length and weight in children, from which the "Broselow Tape" was born. He has worked with Dr. Allen Hinkle on the Broselow-Hinkle organizer and co-developed the Broselow tape and subsequent Broselow-Luten System with Robert Luten, MD . Through his numerous and significant innovations in pediatric care, the Broselow name has become one of the most widely recognized in the field of emergency medicine.

David Brushwood, RPh, JD
Professor, Department of Pharmaceutical Outcomes and Policy, College of Pharmacy, University of Florida

David BrushwoodDavid Brushwood is professor of Pharmaceutical Outcomes and Policy at the University of Florida College of Pharmacy. A graduate of the schools of pharmacy and law at the University of Kansas, Professor Brushwood practiced both professions prior to entering academia. Professor Brushwood has developed error prevention programs for several pharmacy chains. His research interests are in the areas of regulating for outcomes, medication error prevention, and pain management policy. He has received grant funding from numerous agencies including the Robert Wood Johnson Foundation, the National Institutes of Health, and the National Community Pharmacy Foundation. Professor Brushwood received the 2012 Pellegrino Medal. The award honors nationally-recognized leaders “for contributions to healthcare ethics in the selfless spirit of Edmund D. Pellegrino.” He also has been selected twice as a Mayday Scholar in Pain Policy by the American Society of Law, Medicine & Ethics. Professor Brushwood is a frequent contributor to pharmacy journals and law journals. He developed and serves as an advisor for the UF online Master of Science in Pharmacy, a graduate program offering seven areas of specialization in regulatory pharmaceutical fields.

Michael R. Cohen, RPh, MS, ScD (Hon), DPS (Hon), FASHP
President, Institute for Safe Medication Practices

Michael CohenMichael R. Cohen, RPh, MS, ScD (hon.), DPS (hon.), FASHP, is president of The Institute for Safe Medication Practices, a non-profit healthcare organization that specializes in understanding the causes of medication errors and providing error-reduction strategies to the healthcare community, policy makers, and the public. He is editor of the textbook Medication Errors (2007 American Pharmaceutical Association) and serves as co-editor of the ISMP Medication Safety Alert! publications that reach over 2 million health professionals and consumers in the US, as well as regulatory authorities and others in over 30 countries. He is editor for the ISMP consumer website and writes a weekly blog for the Philadelphia Inquirer website, Philly.com, which also appears occasionally in the newspaper. Dr. Cohen currently serves as Vice Chair of the Patient Safety Advisory Group for the Joint Commission (which creates the National Patient Safety Goals). He also served recently as a member of the National Quality Forum's Voluntary Consensus Standards Maintenance Committee (CSMC) on Safe Practices and serves as a consultant to the US Food and Drug Administration's Drug Safety and Risk Management Committee. In 2005 he was recognized as a MacArthur Fellow by the John D. and Catherine T. MacArthur Foundation.

Elizabeth D. Ennis, MD, FACP
Chief Medical Officer, Baptist Health System, Inc.

Elizabeth D. EnnisElizabeth D. Ennis, M.D., FACP, is Chief Medical Officer of Baptist Health System and Designated Institutional Officer (DIO) of Graduate Medical Education. Board certified in internal medicine and endocrinology, she has held multiple roles within Baptist Health System's residency program since 1994 including Vice President of Medical Education and Research, Associate Director/Director of the Transitional Year residency program, Associate Director/Director of the Internal Medicine residency program, and a dual role from 2004-2008 as Director of Internal Medicine and Vice President. Along with her duties as BHS Chief Medical Officer, Dr. Ennis maintains a private practice in the field of endocrinology specifically focused on thyroid and pituitary disorders and has been recognized as one of the Best Doctors in America since 2001.

Dr. Ennis received her undergraduate degree in chemistry from the University of Alabama, Tuscaloosa Alabama, and attended the University of South Alabama College of Medicine, Mobile, Alabama, for her degree in medicine. Her internship, residency and fellowship were performed at the University of Alabama at Birmingham. She serves on the Medical Association State of Alabama, Council on Medical Service. She has authored and co-authored a number of articles and chapters in the various medical publications and participated as a principal investigator in numerous research projects related to the field of endocrinology.

Frank Federico, RPh
Executive Director, Strategic Partners, Institute for Healthcare Improvement (IHI)

Frank FedericoFrank Federico, RPh, works in the areas of patient safety, application of reliability principles in health care, preventing surgical complications, and improving perinatal care. He is faculty for the IHI Patient Safety Executive Training Program and co-chaired a number of Patient Safety Collaboratives. Prior to joining IHI, Mr. Federico was the Program Director of the Office Practice Evaluation Program and a Loss Prevention/Patient Safety Specialist at Risk Management Foundation of the Harvard Affiliated Institutions, and Director of Pharmacy at Children's Hospital, Boston. He has authored numerous patient safety articles, co-authored a book chapter in Achieving Safe and Reliable Healthcare: Strategies and Solutions, and is an Executive Producer of "First, Do No Harm, Part 2: Taking the Lead." Mr. Federico serves as Vice Chair of the National Coordinating Council for Medication Error Reporting and Prevention (NCC-MERP). He coaches teams and lectures extensively, nationally and internationally, on patient safety.

Evelyn Fowler,
Adult FPAC Co-Chair, Dana-Farber Cancer Institute

Evelyn Fowler has been a member of Dana Farber Cancer Institute's Adult Patient and Family Advisory Council (PFAC) for four years and has been co-chair of the council for the past three years. She became a member of PFAC as a way to give back to the institute that provided not only exceptional medical treatment and care to her husband but also provided the psycho-social support they both needed to move through a cancer diagnosis. PFAC members, working in partnership with DFCI leaders, participate on many institute-wide committees and task forces providing the patient/family member voice, offering advice and expertise to institute initiatives and policy decisions. Examples of committee participation include Pharmacy, MD/RN Leadership, Quality Improvement and Risk Management.

Jeffrey Fudin, BS, PharmD, FCCP,
Clinical Pharmacy Specialist & Director PGY2 Pharmacy Pain Residency, Stratton VA Medical Center

Jeffrey FudinDr. Fudin graduated from Albany College of Pharmacy & Health Sciences (ACPHS) with his Bachelor’s Degree in 1981 and PharmD in 1998. He was awarded and completed an American Cancer Society Sponsored Fellowship in Oncology / Hematology at SUNY/Upstate Medical Center shortly after his undergraduate work. He is a Diplomate to the American Academy of Pain Management, a Fellow of the American College of Clinical Pharmacy, and a member of several other professional organizations. Dr. Fudin founded and is chairman of Professionals for Rational Opioid Monitoring & Pharmacotherapy (PROMPT), an advocacy group in favor of safe opioid prescribing by encouraging clinician education, proactive risk stratification, and appropriate therapeutic monitoring. He was named a 2010 “Parata/Pharmacy Times “Next generation Pharmacist Lifetime Achievement Honoree.” Dr. Fudin served on the panel for establishing guidelines on the “Use of Chronic Opioids for Chronic Non-Cancer Pain,” a collaborative effort between the American Pain Society and the American Academy of Pain Medicine; these guidelines have been widely disseminated by the American Journal of Pain for use by healthcare providers worldwide. Dr. Fudin reviews for publications and poster submissions for ACCP, ASHP, and the American Academy of Pain Medicine. He is a two-time past Chair and founder of the ACCP Pain Pharmacy Practice Network group. Dr. Fudin practices as a Clinical Pharmacy Specialist and Director, PGY-2 Pharmacy Pain Residency Programs at the Stratton Veterans Administration Medical Center in Albany NY. He is an Adjunct Associate Professor of Pharmacy Practice at the Albany College of Pharmacy & Health Sciences, and has been an Instructor of Pharmacology at SAGE Graduate School of Nursing for several years. He is a Clinical Pharmacy Consultant to Homedical Associates, an innovative home-based academic patient care service dedicated to medically complex patients in their homes. He is an active lecturer, writer, and researcher on pain management issues. Most recently, Dr. Fudin accepted a nomination to serve as a member of Task Force for the Board of Pharmacy Specialties (BPS) for role delineation study/practice analysis of pain and palliative care pharmacy.

Stacy Haber, PharmD
Associate Professor, Midwestern University College of Pharmacy-Glendale

James Hoffman, PharmD, MS
Medication Outcomes and Safety Officer, St. Jude Children's Research Hospital

James HoffmanJames M. Hoffman, Pharm.D., M.S., BCPS, is Medication Outcomes and Safety Officer and Associate Member in Pharmaceutical Sciences at St. Jude Childrens Research Hospital in Memphis, Tennessee. At St. Jude, he leads medication use safety efforts across the hospital and conducts research focused on patient safety event detection, patient safety culture, and clinical decision support. Dr. Hoffman has been involved in a variety of patient safety and quality improvement efforts at St. Jude including development and implementation of the hospitals electronic event reporting system (EERS), patient safety culture assessment and improvement, and refinement of clinical decision support systems.  He also has extensive experience analyzing various aspects of pharmaceutical use and policy, including leading an annual publication that projects medication expenditures. Dr. Hoffman received both his Bachelor of Science and Doctor of Pharmacy degrees from the Philadelphia College of Pharmacy. In addition, he received a Masters of Science degree in pharmacy administration from the University of Wisconsin-Madison. He also completed a residency in pharmacy administration and a fellowship in outcomes research at the University of Wisconsin Hospital and Clinics. Dr. Hoffman is a Board Certified Pharmacotherapy Specialist. He is also an Associate Professor at the University of Tennessee Health Science Center College of Pharmacy.

James HoffmanDonna Isgett, RN, MSN
Senior Vice President, Corporate Quality and Safety, McLeod Health

Donna Isgett, MSN is a highly regarded and proactive advocate for improving patient care and the safety and quality of health-systems. Donna joined the McLeod team in 1997 and is currently responsible for the corporate oversight of the Divisions of Clinical Effectiveness, Service Excellence, Operational Effectiveness, Risk Management, Epidemiology, and Case Management. Donna is also Co-Chair of the McLeod Health Quality Operations Committee and a member of the McLeod Regional Medical Center Community Board. During her tenure, McLeod Health has received numerous awards for their quality work including the 2000 Governors Quality Award for the State of South Carolina, and was one of seven national healthcare organizations to be a recipient of the $ 21 million dollar Robert Wood Johnson Pursuing Perfection Grant which was directed by the Institute of Healthcare Improvement. In addition, Premier selected McLeod for its overall Award for Quality in 2003 and the American Hospital Association recognized McLeod as a one on five finalists in the 2007 Quest of Quality Award and was the 2010 Quest of Quality Winner. During 2007, 08, 09, 10 McLeod was awarded the Distinguished Hospital Award for Patient Safety from Healthgrades. Donna serves on the South Carolina Hospital Association Quality Council and has been an invited speaker on quality improvement at numerous national events including the Institute for Healthcare Improvement National Forums and Summits, the National Patient Safety Foundation, the Annual Patient Safety Congress, the National Quality Forum, and the American Hospital Association Annual Meeting. Donna was the co-chairperson for the 2005 Institute for Healthcare Improvement’s National Forum. She has personally been honored by receiving the Milliken Medal of Quality Award from the South Carolina Quality Forum, the 2009 Lewis Blackmon Patient Safety Award from the South Carolina Hospital Association and is currently a fellow with Liberty Fellowship associated with the Aspen Institute. Donna received her Bachelor of Science Degree in Nursing from Georgia State University and her Master’s Degree in Nursing from the Medical University of South Carolina in Charleston. She spent the majority of her clinical career as an emergency flight nurse.

Eric Kastango, MBA, RPh
Principal-CEO, Clinical IQ, LLC

Eric KastangoEric S. Kastango is President of Clinical IQ LLC, a healthcare consulting firm with expertise in the area of USP Chapter <797>, aseptic processing (pharmacy and pharmaceutical based), medical device manufacturing, and the implementation of quality systems. Eric received his Bachelor of Science in Pharmacy from the Massachusetts College of Pharmacy and Allied Health Sciences and a MBA from the University of Phoenix.  He has also completed 65 hours of training in nuclear pharmacy at Purdue University and 80 hours of didactic training for his Six Sigma-Green Belt certification that he started with BD Medical Systems. Since 1980, he has practiced pharmacy in a number of practice settings (including hospitals, community, and home care) in a number of different of roles, including the Corporate Vice President of Pharmacy Services for Coram.  Eric has also managed a FDA-registered cGMP manufacturing operation for Baxter. He is an active member and Fellow of the American Society of Healthcare Pharmacists and has served on the ASHP Council of Education Affairs and serves on the 2010-2015 USP Council of Experts, Compounding Expert Committee. He is the chairman of the USP Chapter <797> subcommittee. Eric has over 150 invited national and international professional presentations on a variety of pharmacy practice topics such as sterile product preparation, pharmacy compounding errors, and quality systems.

Patricia C. Kienle, RPh, MPA
Director, Accreditation and Medication Safety and Quality Services, Cardinal Health Pharmacy Solutions

Patricia KienlePatricia Kienle received her pharmacy degree from the Philadelphia College of Pharmacy and Science, a Masters in Public Administration from Marywood University in Scranton, Pennsylvania, completed an Executive Fellowship in Patient Safety from Virginia Commonwealth University, and is an Adjunct Associate Professor at Wilkes University. Patricia helps healthcare administrators develop and execute comprehensive medication management programs in acute and non-acute care environments. She is one of the nation’s foremost experts on medication management and safety, accreditation and regulatory issues. Kienle also offers expertise on specific activities that can have a dramatic impact on patient safety and accreditation preparedness, including sterile compounding and the handling of hazardous drugs. She has served on the Board of Directors of ASHP and as President of the Pennsylvania Society. She is a Fellow of ASHP, named Pharmacist of the Year by PSHP, and a recipient of the Distinguished Achievement Award in Hospital and Institutional Practice from the APhA Academy of Pharmacy Practice and Management. She has served on the Pharmacotherapy Specialty Council of the Board of Pharmaceutical Specialties, as the pharmacist member of the Hospital Professional and Technical Advisory Committee of the Joint Commission, and on the Board of Governors of the National Patient Safety Foundation. She is a current member of the USP Expert Committee on Compounding. Patti is the author of Compounding Sterile Preparations: ASHPs Visual Guide to Chapter <797> video and Companion Guide and co-author of Assuring Continuous Compliance with Joint Commission Standards: A Pharmacy Guide. She edited Understanding JCAHO Requirements for Hospital Pharmacies.

Thornton Kirby, JD, FACHE
President and CEO, South Carolina Hospital Association

Thornton KirbyWhen Thornton was hired as President of the Hospital Association in 2005, South Carolina's hospitals were eager to strengthen their political advocacy and enhance SCHA's brand.  Thornton and his team worked with hospital leaders to re-order the Association's priorities and rebuilt the organization around an updated vision of what a modern hospital association should be.  Central to that vision is a simple truth:  hospitals are expected to deliver excellent patient care in a safe environment. South Carolina was recognized in 2010 by the US Department of Health & Human Services as one of the fastest improving states when it comes to healthcare quality. Thornton is a graduate of the University of Virginia and the USC School of Law.  He is a healthcare attorney and a Fellow of the American College of Healthcare Executives.  Thornton speaks frequently on healthcare topics, and he serves on a number of state and national boards.


Tia R. M. Kostas, MD
Staff Physician, VA Boston Healthcare System

Tia R.M. Kostas, MD, is a staff geriatrician at VA Boston Healthcare System in the Geriatric Research Education and Clinical Centers (GRECC) Division and Brigham and Womens Hospital (BWH) in the Division of Aging. She received her M.D. at Mayo Medical School and completed her internal medicine residency training at Brigham and Womens Hospital. She completed the Harvard Medical School Geriatric Medicine Fellowship Program as well as an advanced geriatrics fellowship at VA Boston Healthcare System. Dr. Kostas lectures frequently to residents, fellows, and peers on geriatric issues, and also runs the BWH geriatrics rotation for internal medicine residents as well as the VA Boston outpatient rotation for the Harvard geriatric medicine fellows. Dr. Kostas has a special interest in medication management in older adults.

Mandy Leonard, PharmD, BCPS
System Director, Drug Use Policy and Formulary Management, Cleveland Clinic

Mandy LeonardMandy Leonard, Pharm.D., BCPS earned her BS in Pharmacy and Doctorate of Pharmacy from Duquesne University in Pittsburgh, Pennsylvania.  She completed a Drug Information Practice Residency at the Medical University of South Carolina.  For the past 14 years, Dr. Leonard has been in charge of the Department of Pharmacy Drug Information Service at the Cleveland Clinic and Cleveland Clinic Health System.  Additionally, she is a Board Certified Pharmacotherapy Specialist (BCPS).  Dr. Leonard has adjunct faculty appointments at the Colleges of Pharmacy at The Ohio State University, the University of Toledo, and Ohio Northern University.  She lectures on pharmacology at Kent State College of Podiatric Medicine and is an Assistant Professor at the Cleveland Clinic Lerner College of Medicine.  She also is involved with drug shortages, drug recalls, and REMS programs.

Marie Link, RPh, PharmD
System Medication Safety Officer, University Hospitals

Marie LinkMarie is the System Medication Safety Officer for University Hospitals of Cleveland, 9 hospitals (23,000 employees) health-system, including cancer, pediatric, ambulatory surgery, health-centers, and homecare. Pharmacist degree: The Ohio State University. Doctorate: University of Kansas. 5 years system level experience working with UH Quality Institute, Informatics and IT&S to facilitate initiatives on behalf of leadership. Co-chair System Medication Safety and Alaris Committees. Committee member: Glycemic Control, Lab POCT, Pediatric Med Safety, CPOE Prioritization, Quality & Patient Safety Council, and Medication Safety Oversight Cabinet. Project manager, Smart Pump implementation; 19 facilities. Board member: Leadership Ohio. Member of American Society of Health-System Pharmacists (ASHP) Section Advisory Group on Medication Safety. Speaking Engagements: CareFusion Safety Conference, San Diego,CA 2011; Leadership Ohio Commencement 2011; ASHP Networking session, Baltimore, MD 2012. Prioritizing National Patient Safety Initiatives, Pharmacy OneSource webcast, Oct 2012; ASHP Midyear, Las Vegas, NV 2012; The American Nursing Assoc 7th Annual Quality Conference, Atlanta, GA Feb 2013.

Natasha Nicol, Pharm D, FASHP
Director, Medication Safety, Cardinal Health

Natasha NicolNatasha Nicol received her doctorate of pharmacy degree from the University of Maryland School of Pharmacy.  She is faculty for the Institute for Healthcare Communication and adjunct professor for the South Carolina and Presbyterian Colleges of Pharmacy. She is a Champion for the World Health Organizations World Alliance for Patient Safety, and a certified Just Culture trainer.  She is a Fellow of the American Society of Health-System Pharmacists and a Delegate, served on the Council on Education and Workforce Development, and was program co-chair for the medication safety track for the 2012 ASHP Summer Meeting.  She was a nominee for the Lewis W. Blackman Patient Safety Champion Award through the South Carolina Hospital Association. She was Regional Director and Past President of the South Carolina Society of Health-System Pharmacists. She was recognized for her work as Director of Pharmacy at McLeod Health with the ASHP Award for Excellence in Medication-Use Safety and was named Pharmacist of the Year by SCSHP, and was awarded the Mentor Award. She was awarded the Customer Service Award by Cardinal Health for her work with the Bermuda Hospitals Board. She is a frequent presenter to professional groups, primarily focusing on medication safety as it relates to culture, use of technology and development of processes. Natasha has played an integral role in planning the Medication Safety Collaborative education.

Daniel O'Connell, PhD
Course Director, Institute for Healthcare Communication

Daniel O’ConnellDr. O'Connell has an undergraduate degree from Cornell University, Master in Social Work from the University of Maryland and a PhD in clinical psychology from the University of Rhode Island, after having completed an internship at Brown University School of Medicine. Over the last 30 years O'Connell has worked as a clinician, administrator, educator, and program director in behavioral health and educational settings. He is a course developer and trainer for national organizations involved with communication in healthcare, is affiliated with the University of Washington School of Medicine and maintains an independent practice as a trainer and educator in healthcare communication.

Allison Paquin, PharmD
Clinical Pharmacy Specialist, VA Boston Healthcare System

Allison M. Paquin, PharmD is a Clinical Pharmacy Specialist at the VA Boston Healthcare System (VABHS) and holds an appointment as Adjunct Clinical Assistant Professor at the Northeastern University, School of Pharmacy. She received her PharmD from the University of Connecticut in 2009 and went on to complete a PGY-1 Pharmacy Practice Residency in Ambulatory Care at the Boston VA. After residency, she became involved in the geriatrics department at the Boston VA where her work has focused on quality improvement initiatives related to transitions of care for older adults. She is a pharmacist in the outpatient PILL Clinic where she sees patients with geriatricians and medical and pharmacy trainees. Allison is a member of the National VA Medication Reconciliation Speaker's Bureau and workgroup. In addition to medication reconciliation, her research interests include polypharmacy, medication reduction, and cognition in older adults.

Jennifer Phillips, PharmD, BCPS
Associate Professor, Midwestern University

Jennifer PhillipsJen Phillips obtained her PharmD degree from the University of Illinois at Chicago in 2001. She subsequently completed a Pharmacy Practice Residency at the Medical College of Virginia Hospitals/Virginia Commonwealth University. She is currently an Assistant Professor of Pharmacy Practice at Midwestern University Chicago College of Pharmacy. Her practice site is Advocate Lutheran General Hospital in Park Ridge, IL, where she practices as a Clinical Specialist in Drug Information.

Darryl S. Rich, PharmD, MBA, FASHP
Medication Safety Specialist, Institute for Safe Medication Practices

Darryl RichPrior to joining ISMP, Darryl Rich was a surveyor for The Joint Commission in the hospital, home care, and ambulatory accreditation programs. In addition, he worked for the Standards Interpretation Group serving as an internal resource for The Joint Commission related to pharmacy and medication management. Dr. Rich served as Field Director for Surveyor Management and Development at The Joint Commission prior to becoming a surveyor.  Before starting at The Joint Commission in 1993, Dr. Rich was National Director of Pharmacy Services for Critical Care America, Inc., a national home infusion company. He previously served as Director of Pharmacy Services at Boston University Medical Center and Clinical Assistant Professor of Pharmacy at Northeastern University.  Dr. Rich is an active member and Fellow in the American Society of Health System Pharmacists and a past President of the New England Council of Health-System Pharmacists. He has received numerous awards, given over 640 invited presentations and has authored 76 publications in refereed journals, including eight books and four video series.  Dr. Rich received his Bachelor of Science from The University of California at Davis, his Doctor of Pharmacy degree from the University of California at San Francisco and a Master's in Business Administration in Health Care Management from Bryant University in Rhode Island.

James Rudolph, MD
Chief, Geriatrics and Palliative Care, VA Boston Healthcare System

Darryl RichJim Rudolph is a Geriatrician at the VA Boston Healthcare System (VABHS) and Brigham and Women's Hospital in Boston, MA. His area of expertise is the relationship of cognitive and physical functional deficits to negative health events in older persons, particularly those who are hospitalized. He is a clinician, researcher, and educator. In 2012, Dr. Rudolph became the VA Boston Healthcare Systems Chief of Division of Geriatrics and Palliative Medicine and the Site Director of the VA Boston Geriatric Research, Education, and Clinical Center. He is Director of the Delirium Toolbox quality improvement program, and the Director for the Boston Medical Student Training in Aging Research (MSTAR). He is an Assistant Professor of Medicine at Harvard Medical School. Additionally, he is the President of the American Delirium Society. Dr. Rudolph is board certified in Internal Medicine, Geriatrics, and Hospice & Palliative Medicine. He works with interdisciplinary teams to identify older patients with reduced function, provide medical care tailored to improve function, and ultimately, redesign the healthcare system to recognize and address functional limitations. The Delirium Toolbox project has reduced restraint use and length of stay in high-risk patients. The PILL project reduces readmission in functionally impaired patients. Driven by his clinical work, his research assesses on thinking and recovery after hospitalization. Dr. Rudolph is funded by a VA Rehabilitation Research Career Development Award. To date, he has published over 50 peer-reviewed scientific articles.