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Behavioral Interview Scenarios

By Sara White posted 02-09-2014 10:53

  

In the Pharmacy Leadership Academy (PLA) and the LeadersINNOVATION Master Series part of each module is working as a group on a case.  Three groups chose to develop behavioral interview scenarios for pharmacy technicians, central pharmacists, general clinical pharmacists and pharmacy students/interns or pharmacy residents in the PLA module Leadership Influence: Maximizing Yours and Developing Others that I teach with Jennifer Tryon and Kate Farthing. They did an excellent job and I want to share their work with you.  It will take several postings to share them all. The following were developed by Leslie Curtis, Paul Green, Holly Hale, Jayan Kuruvilla, Randy Lutz, Melody Montgomery, Julie Most and Joseph Pinto.

 Clinical Pharmacist Interview Behavioral Based Scenarios

Professionalism and Teamwork

You have just completed all of your work after a long difficult day. As you are
about to leave for the day, you notice a colleague new to the department visibly
struggling to complete their work for the day.

What would you do in this situation?

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Motivation and Personal Development

The Department of Pharmacy has an opening in a managerial position that you
feel you are fully qualified to fill. Another person has been given this position.

How will you respond to this decision?

What will you do to prepare for this situation in the future?

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Time Management

You have been asked by your manager to work with your team to develop a new
program for your area. You realize that it will require additional time outside of
your normal workday.

How will you accomplish this?

Can you give me an example of when you were given a similar task?

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Flexibility/Adaptability

You arrive to work on a Monday morning. After reviewing your workload for the
day, you realize that you will have an extremely busy day, after starting your
tasks, your manager asks you to start training a new pharmacist.

What will be your response to your manager?

How will you handle your workload on this day?

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Strongly Recommend

Recommend

Recommend with Reservations

Do Not Recommend

Central Pharmacist Interview Behavioral Based Scenarios

 

Professionalism and Teamwork

As part of the organization’s initiative to improve patient satisfaction the
central pharmacists are required to make daily rounds to the nursing unit and
ask if there is anything they can do to help the nurses. A co-worker is against
it and feels that is not the role of the pharmacist.

Describe how you would influence another peer to cooperate

Describe a situation or time that required you to work with someone in a
different discipline during a busy/stressful time. What was the outcome?

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Interpersonal and Communication Skills

You are the pharmacist assigned to provide discharge medication counseling
for the day and asked to train a new pharmacist to the department on the process.

You notice that your colleague is taking notes but figure he/she is jotting
down points to remember.

At the end of the shift your new co-worker (trainee) provides negative feedback
on your performance; how do you handle this situation?

Give me an example of a positive ideal experience you had when performing
discharge education for a patient. Describe an example that was not
efficient/effective and what did you do about it?

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Motivation and Personal Development

Each one of the staff and management personnel is required to set a
personal / professional development goal for themselves each year.

How do you decide what goal(s) to set for yourself? Provide an example when
you have done this.

What personal or work related goals have you established? How successful
were you in accomplishing these goals? How did you know (measure) that
you had achieved the goal?

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Time Management

We have a hybrid system, 50% of medication orders are through CPOE and
50% are paper orders that require the pharmacist to enter into the EMR.
Through the course of your 8 hour day you receive 100 CPOE orders and
100 written (paper) orders to verify and profile

Describe how you would prioritize the work.

We have all had at times when we could not complete our assignments on
time; can you share when that has happened to you. What did you do?

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Flexibility/Adaptability

Your supervisor approaches you and informs you that two of your colleagues
have called in sick and needs you to stay for 2 hours of overtime. He also
informs you that you will be working with a co-worker who in your opinion
is a low performer and someone you have had a negative experience with
in the past.

What would you do in this situation?

Can you share an example of when you were confronted with a difficult
change and discuss how you were impacted. How did you respond to
the change?

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Strongly Recommend

Recommend

Recommend with Reservations

Do Not Recommend

Pharmacy Resident Interview Behavioral Based Scenarios

Professionalism and Teamwork

Your first week as a resident you were checking IV’s and you didn’t catch that
the tech incorrectly made the nicardipine drip with diltiazem. You later notice
the error, but the nurse has already hung the drip.

Tell me how you would communicate to the nurse and the technician?

What steps would you take to prevent this from happening again?

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Interpersonal and Communication Skills

Your co-resident is very difficult to work with and his personality is very
different from yours. He is over confident and always trying to “one up” you
and make you look foolish in front of your preceptors. When working
together on a project, he discounts all of your ideas and dominates
every conversation. You do not appreciate his behavior.

How would you approach a conversation with him regarding this issue?

How would you work to build a relationship with him?

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Motivation and Personal Development

It is time to meet with your residency director for your 6-month review.
You get positive feedback and glowing peer reviews in all areas except for
one. Your residency director feels you should take more initiative in
precepting pharmacy students.

What is a measurable goal you could set for yourself in this area?

What steps could you take to accomplish your goal?

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Time Management

You are a few months in to your residency and the projects and
assignments are starting to pile up. You find that you have to
consistently stay late in the evenings and come in on the weekends
just to keep your head above water. In discussing this with your
co-residents you find out that they are able to complete the majority
of their work during the week.

What steps could you take to identify the problem?

How could you improve your time management skills?

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Flexibility/Adaptability

You were supposed to be on your SICU rotation today, but there was a
call-in. You are the resident on call so you have to staff the IV room
instead. You were supposed to present a topic on rounds today and also
attend the Critical Care Practice Council meeting today to get approval
from the group to begin your project. It is critical that you attend this
meeting in order to meet your project deadline.

What would you do in this situation?

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Strongly Recommend

Recommend

Recommend with Reservations

Do Not Recommend

 Pharmacy Technician Interview Behavioral Based Scenarios

 

Professionalism and Teamwork

You and another pharmacy technician are working on the same shift, each
with your own designated duties as outlined by management. You are
keeping up with your workload but you notice your co-worker falling behind
and patient orders/prescriptions are backing up.

What is your approach?

What strategies do you use to get the patient orders/prescriptions caught up?

What would you do if you were the one who was falling behind with the work?

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Interpersonal and Communication Skills

An angry nurse calls on the phone stating this is the third time she has
called asking about her antibiotic. How do you respond?

A new pharmacy technician started in your department today. What would
you do to make them feel a part of the team?

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Motivation and Personal Development

It is time for your annual evaluation. During the evaluation, your manager
asks you where you see yourself in your career in 5 years. What is your
response and what is your plan to get there? What were the goals you
set this past year in your current job? What progress have you made
on them?

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Time Management

You are currently working in the IV room and just started preparing an
emergent order for dialysis fluids. You received a call from a nurse
reporting that she did not receive the first dose vancomycin you sent by
pneumatic tube to the nursing unit almost 30 minutes ago. How would
you manage the current work you are completing and this nurses’ request?

You work in the central pharmacy which is usually very busy. Today is
an unusually slow day. What is your plan to deal with the downtime?

You realize you are going to be late for work. What is your plan?

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Flexibility/Adaptability

It has been a very busy day at work. 30 minutes before your shift ends,
you receive a call from the evening shift tech that he won’t be able to
come to work as he has a family emergency. He tried calling other
coworkers to find coverage with no success. What is your
response/course of action?

Your pharmacy prepares two IV batches per day (8am and 4pm). You
manager decided to increase the number of batches to 4 which will result
in preparing two batches in your shift and your need to make two deliveries
to the nursing unit per day, in addition to your other duties. How would you
approach this change in process? How do you prioritize the work load to
accommodate the change
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#PharmacyPracticeManagers #PharmacyStudents #ResidencyProgramDirector #PharmacyLeadership #NewPractitioners
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